Pre-sales Service
1.Our company can provide customers with comprehensive product introductions and selection materials.
2.Professional staff provide design solutions and consulting services, and recommend the most suitable products according to customers’ actual needs.
In-sales Service
1. Provide comprehensive technical support for users, assist with product selection, and offer cost-effective and reasonable solutions.
2. Provide users with free training, installation guidance and maintenance methods, and confirm solutions.
3. We guarantee timely delivery in accordance with the delivery schedule stipulated in the contract.
After-sales Service
1. Quality Warranty Period: In accordance with national regulations for electromechanical products, the warranty period is one year. During the warranty period, users enjoy free services; we provide paid lifelong services and long-term supply of spare parts.
2. Free Technical Consultation
3. After-sales service response:Within 12 hours in cities where our offices are located,24 hours within the province,48 hours outside the province,and 72 hours in remote areas with poor transportation.
All customers who purchase our products can enjoy our services anytime and anywhere. We guarantee 24-hour service. If our overseas/local branches fail to provide timely service, please submit a complaint online, and we will handle it promptly.
Service Regulations
1. Scope:
This regulation applies to all products under the Nanfang brand.
2. Warranty Terms:
① The warranty period is one year. Free service is provided within the warranty period, and lifelong paid service is available thereafter.
② During the warranty period, in case of quality failure, please contact our local office for repair with the invoice, warranty card or after-sales service authorization.
③ To protect your rights and interests, please complete the user information in full.
④ During the warranty period, defects not caused by human error are covered. Free warranty service will be void if damage results from unauthorized disassembly, improper use, dry running, corrosion, or foreign object intrusion.
⑤ Users must provide a description of the fault cause; otherwise, the company shall not be liable for any delay in repair.
3. Warranty Conditions:
① The product is still within the warranty period.
② The user has not lost the entitlement to free repair service.
